rindus in León is looking for a Team Lead Service Management (German/English speaker) to join our distributed team supporting a leading beauty retailer. You will lead a customer‐centric Service Management group, shaping ITIL‐based processes and driving performance.
You will own Incident, Problem, Change, and Request Management; oversee external MSPs and SLAs; mentor Heads of Department and teams, and push automation and KPI improvements across the service touchpoints.
📌 Lead IT Service Management Team – ITIL, EN/DE (León)
🏢 Rindus
📍 León