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At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our integral audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.
Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,
Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world,



where every voice is heard and every story matters.
Manager Process Excellence
As a Manager Process Excellence, you will lead cross-functional process improvement and transformation initiatives across Sonova's Customer Care & Excellence organization.
You will identify inefficiencies and opportunities across Customer Support and customer interaction channels, design improved processes and lead transformation projects from concept to implementation. Working closely with Customer Care, IT and other stakeholders, you will ensure improvements are practical, measurable and sustainable.
More about the role :
- Identify and analyse process inefficiencies and improvement opportunities across Customer Care and Support.
- Conduct root-cause analysis using operational data and design effective future-state processes.
- Lead cross-functional transformation projects end-to-end, from business case and solut

📌 Manager Process Excellence (Alicante (Alacant))
🏢 Sonova Group
📍 Alicante (Alacant)