Are you a Microsoft Contact Centre as a Service (CCaaS) Lead Software Engineer seeking a new interesting challenge ?

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for !

✍️ WHAT WILL YOU DO?

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks :

- Provide technical leadership and guidance to Software Engineers and SDETs across build and support squads.

- Act as the technical liaison with clients, ensuring clear communication of progress, risks, and technical decisions.

- Drive the delivery of new features, customizations, and enhancements within the Dynamics 365 CCaaS platform.

- Lead troubleshooting, issue resolution, bug fixes, and performance optimization in production environments.

- Collaborate with architects, business analysts,



and security teams to deliver scalable and reliable solutions.

- Promote DevOps best practices, automation, monitoring, logging, and CI/CD pipelines across squads.

- Ensure compliance with design principles, coding standards, and configuration-over-customization best practices.

- Mentor engineers and foster a culture of continuous learning, collaboration, and technical excellence.

WHAT (TECHNOLOGIES/METHODOLOGIES/TOOLS) WILL YOU USE?

- Microsoft Dynamics 365 Contact Center (CCaaS)

- Dynamics 365 CRM

- Power Platform

- Dataverse

- Azure

- DevOps & CI/CD Pipelines

- Monitoring, Logging & Automation Tools

- Agile / Scrum Methodologies

📌 Lead Software Engineer (España)
🏢 Tata Consultancy Services
📍 España