Preply is seeking an AI Support Delivery Manager in Customer Care to lead a dedicated AI chatbot team and own end-to-end performance of our AI agents. You will coach AI Operations, Knowledge Management, Conversation Design, and Support Automation, partnering with Product, Engineering, Data, and CX to shape a roadmap that improves resolution rates and customer experience.
This role blends hands-on analysis with people leadership in a fast-growing EdTech platform, with opportunities to drive
📌 AI Customer Care Delivery Lead (Madrid)
🏢 Preply
📍 Madrid
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