SRE Engineer - Operations and Site Reliability Engineer
About the role
We’re looking for someone who wants to make a real impact by improving the reliability and performance of our Marketing Platforms. You’ll help move us from a reactive to a proactive service model, supporting a 24/7 platform across 18 countries.

What you’ll do
You’ll work closely with Service and Development teams to ensure high availability, resilience, and continuous improvement.

Execute the service transformation roadmap and drive adoption

Improve operational processes and enable first-line support to resolve issues

Monitor systems, define escalations, and enhance incident detection

Ensure SLAs, KPIs, and service metrics are met

Align operations with the delivery lifecycle

Reduce incidents and improve overall service stability

Support & operations

Manage production and pre-production environments in the cloud

Investigate incidents, perform root cause analysis, and implement fixes

Handle problem management and maintenance activities

Manage escalations and ensure timely resolution

Ways of working





Promote a strong service mindset across teams (“We are all service”)

Support teams in following agreed best practices

Contribute to a culture of continuous improvement

Participate in a paid 24/7 on-call rotation

What you bring

Degree in Computer Engineering, Telecommunications, or similar

4+ years of experience in IT operations or support (ideally in corporate environments)

Scripting (Bash, Python, or Java)

Monitoring tools (Prometheus, Grafana, ELK/Kibana)

Jira, Service Desk, Confluence

Fluent in English and Spanish

Other skills

Strong service and customer mindset

Clear communicator, able to work with both technical and business teams

Proactive, hands‑on, and solution‑oriented

Comfortable in international, fast‑paced environments

Eager to learn and continuously improve

Why Join us?

Work in a integral company with real impact

Work with the latest technologies in the field.

📌 Sre Engineer (Madrid)
🏢 Alarmas Verisure Argentina
📍 Madrid