Born and based in Barcelona, Nacar is an

award-winning

Strategic Design Agency, impassioned by our

agile and international team

composed of over 90 creative professionals (design strategists, researchers, product and UX / UI designers, engineers, and overall creatives).

We work with all-size clients from across multiple industries, collaborating in

innovation

and establishing

solutions and product strategies

that apply to Industrial, Digital, Brand and Service Design.

We also contribute to their digitalization, by conceptualizing and prototyping new, human centered products and services around technological capabilities.

With a

hybrid-work

model and

adaptable working hours , we are powered by a culture of communication, collaboration, proactivity and positivity, always aiming to

humanize technology experiences

and to transform into the

phygital

future.

Our offices, an urban oasis, are located in the beautiful

Palo Alto , an old factory in Poblenou, restored and converted into studios for designers and artists.

Nacar was made to be a place where people can





grow and impact the world , and we’re in continuous growth to always provide our best.

Our team is connected by common challenges, eager to discover, envision and materialize new opportunities. Is this something you feel identified with?

We're currently looking for a

Customer Experience (CX) Lead

to drive the strategy and execution of exceptional customer and service design initiatives — shaping the end-to-end experience for our clients' customers across all touchpoints.

Job requirements
What will your day to day be like?
You will:

Define and champion the overall

CX strategy , translating business objectives and customer needs into actionable

design roadmaps.

Lead the design and iteration of

end-to-end customer journeys

and

blueprints , applying advanced

Service Design

methodologies to optimise internal processes and frontline interactions.

Develop and maintain key

CX design art

📌 Cx & Service Designer (Madrid)
🏢 Nacar Careers
📍 Madrid