Experteer Overview
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In this role, you lead a team of Key Account Managers responsible for Factorial’s top enterprise clients. You drive growth, renewals, and product adoption while building the commercial capability of your KAMs to engage at C-suite level. You’ll partner with Enterprise Sales, Product, and Finance and own the renewal and expansion trajectory for a high-value portfolio. This position sits at the center of our enterprise strategy and has a meaningful impact on Net Dollar Retention across key accounts.
Compensaciones / Ventajas
• Own the full account portfolio performance: Net Dollar Retention, Gross Renewal Rate, and expansion ARR
• Lead or co-lead complex enterprise renewals and coach KAMs through negotiations
• Manage executive relationships with C-Level stakeholders and procurement/HR leaders
• Define and enforce account health governance including stakeholder coverage, QBR cadence, product usage benchmarks, and churn signals
• Develop and lead a team of 4–5 KAMs, setting performance standards and coaching for growth




• Influence roadmaps and pricing decisions by partnering with Product, Engineering, and Finance
• Own enterprise renewal forecasting and provide monthly, methodology-backed pipeline visibility to VP and CFO
Responsabilidades
• +4 years of enterprise SaaS/consultancy experience in customer success, account management, or commercial roles; has managed large accounts and led others
• Track record of owning and hitting revenue metrics (NDR, GRR, or expansion ARR)
• Proven experience negotiating with procurement teams and C-Suite decision-makers xqbhyrx
• Experience managing and developing individual contributors in a commercial environment
• Strong analytical rigor with understanding of NDR, GRR, NPS, churn and renewal forecasting
• Native Spanish and fluent English (additional languages are a plus)
• Thrives in fast-paced environments with minimal structure
Requisitos principales
• private health insurance
• Wellhub gym and outdoor classes
• Cobee expense management
• language classes
• breakfast in the office and organic fruit
• food discounts with Nora

📌 CX Enterprise Account Management Manager Spanish Market (Barcelona)
🏢 Factorial Hr
📍 Barcelona