Within the Econocom Spain Group, this opportunity is with Econocom Servicios S.A.U. We are looking for a Junior IT Operator to become part of our team. If you have a passion for technology, enjoy monitoring systems and supporting IT operations, and want to grow your career in a dynamic, innovative environment, we would love to hear from you Key Responsibilities * Real-time monitoring of critical systems and applications to promptly detect incidents. * Log, classify, and prioritize incidents, resolving low-impact issues and escalating more complex ones. * Collaborate with technical teams and other departments to ensure incident resolution. * Conduct preliminary analysis and apply basic solutions to recurring incidents. * Maintain detailed incident records and generate status and resolution reports. * Ensure incidents are resolved within agreed SLA timeframes. * Follow established operational procedures for incident management. * Escalate critical or complex incidents with complete and accurate information.



* Propose process improvements for incident management based on operational experience. Technical Competencies * Proficiency in ServiceNow for incident logging and prioritization. * Experience with monitoring tools like Datadog. * Solid understanding of basic infrastructure: networks, servers, databases, and operating systems (Windows, Linux). * Ability to generate reports and interpret operational logs using tools like Excel or Power BI. * Basic scripting skills to automate operational tasks. * Familiarity with ITIL processes, particularly in incident, problem, and change management. * Minimum B2 level of English required. Personal Skills * Clear and precise communication with technical teams and end-users. * Ability to stay calm and make quick decisions in critical situations. * A problem-solving mindset with an emphasis on efficiency and collaboration. * Strong ability to identify and resolve incidents swiftly to minimize operational impact. * Effective collabor

📌 IT Operator with English (Álava)
🏢 Econocom España
📍 Álava