Manager, Implementation
Reports to: Implementation Director
Overview
ADP Employer Services is leading the payroll market in the World and provides Payroll and Human Resource services to clients looking for outsourcing solutions.
In order to provide the best service to our clients, it is crucial to have a team of professionals focused on client and in a product which provides good service not only to external clients but also to internal users that perform Payroll processing, HR services and are in contact with Legal authorities like Social Security, etc.
The implementation department is in charge of implementing these services.
Role Objectives
Implementation manager has experience on managing projects and managing a team. Will help the Director to achieve the financial goals and create an environment which is productive and very motivating for the team members.
Responsibilities
- Follow-up on daily activities with the team to ensure that all work is completed on a timely manner according to the timelines agreed for the project,
ensuring the delivery of high quality of implementations
- Support on achieving the Strategy and Goals defined for the Business Unit
- Resources assignment to Implementation project
- Manage workload of the team and assess their capacity
- Ensure correct standard processes are followed by each of the team members
- Close collaboration and Support with other team members from other departments
- Ensure team members are trained to perform implementations
- Responsible for ensuring the team are fully trained identifying the extra training needs for the development and growth in knowledge of the team
- Follow-up on the productivity and performance to achieve the established levels of quality, mainly during peak months
- To prepare Goals & Objectives for the team members and after accordance with the Director, communicate to the team members, follow-up and measure the progress
- Support and conduct activities for the implementation team memb
📌 Manager Implementation (Madrid)
🏢 Adp
📍 Madrid