Associate Director, Customer Success & Business Operations
Salary Range: €70,000.00 - €130,000.00
Job Description Summary
Our ambition at Novartis is to be a recognized leader in Data, Analytics, AI & Platforms (DAP). Within Marketing Platforms, DAP is setting up a new content platform's product team to implement and manage platforms which support the end-2-end content journey for international, region and countries (IRC) to support and drive the commercial, medical and value & access activities.
Job Description
Associate Director, Customer Success & Business Operations
LI-Hybrid
Location : Barcelona, Spain
Novartis is building a leading Data, Analytics, AI & Platforms capability to transform how content platforms support commercial, medical, value and access activities across international, regional and country teams. Within Marketing Platforms, we are creating a new product team to implement and manage content platforms that enable the end-to-end content journey.
As Associate Director, Customer Success & Business Operations, you will design,



run and continuously improve the product operating model across the Content Platforms ecosystem. You will work closely with Data, Analytics, AI & Data Science, CLS, Medical, Value & Access, IRC, S&G;, DDIT, BSI and partner teams to scale content platform solutions across the commercial and medical value chain.
Key Responsibilities
- Own and improve the operating model: Design and continuously enhance ways of working across intake, prioritisation, delivery, release, adoption and support.
- Drive adoption and value: Define and track OKRs and KPIs to ensure content platforms are adopted, used effectively and delivering measurable business impact.
- Lead training and enablement: Create scalable training strategies, playbooks and guidance materials that help users succeed.
- Manage change and rollout: Lead communication, engagement and rollout plans for new features and platform enhancements.
- Bring user feedback into product decis

📌 Associate Director, Customer Success (Andalucía)
🏢 Novartis
📍 Andalucía