Job Description
Essential Duties and Responsibilities:
Manage the daily operation of rework functional area of service center.
Lead to do the HV battery rework,including PACK fault diagnosis, maintenance, inspection and so on.
Short-term business trips to customer factories, guarantee 0KM delivery, customer on-site sorting, repair of faulty packs, etc., accept other business trip tasks;
Provide after-sales technical support and battery system product introduction training to customers;
Answer customer after-sales related questions, providing after-sales solutions, and collecting customer after-sales needs;
Responsible for guiding customers to check, overhaul and train the basic knowledge of safe operation;
Coordinate after-sales resources, providing customers with after-sales guarantees such as after-sales accessories supply, after-sales technical support, and after-sales service;
Connect with customers and end users, communicate without barriers, and solve customer problems efficiently;
Other after-sales related support work.

Required Qualifications:
Bachelor degree or above,



work experience in new energy industry is preferred;
Good oral, written and presentation English communication skill, Chinese is preferred;
Those who have been engaged in after-sales service are preferred;
Familiar with battery PACK, electrical, structure, BMS working principle and other basic knowledge, experience in battery PACK system is preferred;
It is a priority to have development channels of overseas third-party service providers.
Due to regional time differences, emergency services need to remain online 24 hours a day to solve customer problems in a timely and efficient manner.
Willing to travel to customer site frequently if necessary .
Agree with Gotion culture, have a strong sense of professionalism and responsibility, can bear hardships and stand hard work, have good communication skills, and have a sense of teamwork.
Local overseas study experience, or expatriate study experienc

📌 After Sales Engineer (España)
🏢 国轩高科
📍 España