Foundation is a digital content marketing agency that serves B2B SaaS, Higher Education, and enterprise clients. We specialize in helping our clients grow into category leaders through smart strategy, bold storytelling, and seamless execution. Our 100% remote team works with ambitious brands around the globe and we’re just getting started.

The Senior Account Manager will own a small portfolio of high‑priority clients and ensure their experience with Foundation is proactive, clear, and outcome‑focused. You’ll be responsible for maintaining strong client relationships, tracking project health, surfacing opportunities, and ensuring all work stays on budget and on time.

Key Responsibilities

Manage a portfolio of enterprise‑level accounts as the main point of contact

Lead client meetings, share project updates, and keep stakeholders aligned

Coordinate internal teams across content, strategy, and operations to ensure deliverables are completed on time, on budget, and above expectations

Track deadlines, budgets, and client KPIs using ClickUp and internal systems





Support content and strategy handoffs by owning timelines and task flows

Ensure client feedback and approvals are captured and integrated smoothly

Proactively flag risks, delays, or misalignments to internal leaders

Identify and initiate upsell or expansion conversations where appropriate

Maintain accurate client data, resourcing requests, and reporting details

Complete client NPS surveys and internal health updates on schedule

Success Looks Like

You spot issues before they become problems and communicate clearly

Your portfolio renews and expands consistently

100% of client deliverables are completed on time

Clients consistently rate their experience as 8+ on NPS

All client project data (timelines, budgets, resourcing) is up to date and accurate

You Might Be a Fit If You...

Value ownership and dislike chasing – you get things done on time

Are comfortable in client‑facing roles but not driven by

📌 Senior Account Manager (Madrid)
🏢 Foundation Marketing
📍 Madrid