Careers that change lives start here. Medtronic is a integral leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life
As we are building our new in-house Service & Repair Customer Care organization, we are looking for Customer Care Representatives who are passionate about delivering exceptional services and who thrive in a fast-moving environment.
This is more than a traditional customer service role. You will become a trusted partner for customers, helping ensure that medical devices are repaired, maintained, and returned to service as quickly and efficiently as possible. Your work will directly support healthcare providers and ultimately contribute to patient care.
Your work will directly support healthcare providers and ultimately contribute to patient care.
Whether you're starting your career, bringing experience from another field, or already an experienced customer care professional, we're looking for people with a customer-first mindset, curiosity, ownership, and a willingness to learn and grow.
This position is based in Madrid in Spain and follows a hybrid work arrangement, with a combination of office-based and remote work to cover Spain. Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives.
Primary Responsibilities
- Act as the primary point of contact for customers throughout the service and repair journey
- Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience
- Collaborate closely with service engineers, repair centers, logistics teams and other internal stakehold
📌 Customer Care Representative (Madrid)
🏢 Medtronic
📍 Madrid
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