Hello ðAt Factorial we're looking for an Manager of Enterprise Accounts to join our Customer Experience leadership team and own the performance of our most strategically important accounts.You will manage a team of Key Account Managers, each of whom owns a portfolio of the largest and most important enterprise accounts. Your job is to make sure the full enterprise book grows, renews cleanly, and deepens product adoption - while building the commercial capability of your KAMs to operate at C-suite level.You'll report directly to the Head of XL Accounts and partner closely with Enterprise Sales, Product, and Finance.About the team ðOur KAM team works with Factorial's most complex, highest-value clients - multinational companies, large domestic enterprises, and strategic accounts with significant ARR. These relationships require executive-level presence, commercial sophistication, and a deep understanding of how enterprise procurement and renewal cycles work.The Enterprise Manager is the person who sets the commercial strategy for this portfolio,



coaches KAMs through complex renewals and negotiations, and is ultimately accountable for the team's Net Dollar Retention.The enterprise segment is one of our biggest strategic bets. This role sits at the centre of it.What you'll do ðPortfolio ownership: Drive Net Dollar Retention, Gross Renewal Rate, and expansion ARR across the full account portfolio. You own the number - not just the process.Commercial leadership on renewals: Lead or co-lead the most complex, highest-risk contract renewals in the portfolio. You will be present in negotiations where the outcome materially affects company ARR, and you will coach KAMs through the ones they own independently.Executive relationship management: Build and maintain direct relationships with C-Level stakeholders, Procurement Directors, and HR leadership across key accounts. You are the escalation point when relationships need senior presence — and you use those relationships proacti

📌 CX Enterprise Account Management Manager Spanish Market (Madrid)
🏢 Factorial Hr
📍 Madrid