WHO WE ARE

Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.

Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model.

These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers general revenues of €2 billion with more than

500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

MISSION OF THE ROLE

We are seeking an experienced Key Account Manager with a native/bilingual level in English to join our team in Konecta Barcelona

RESPONSIBILITIES

Client Management




Act as the primary point of contact for the client, building and maintaining a strong partnership.
Lead business review meetings, providing performance updates, insights, and recommendations.
Translate client needs into actionable operational plans.

Team & Operations
Oversee and coordinate a team of 10 supervisors, ensuring alignment with client objectives.
Ensure smooth daily operations, workflow distribution, and effective escalation management.
Promote a high-performance and solution-oriented team culture.
Performance Management
Monitor KPIs and service performance, ensuring targets and quality standards are met.
Identify improvement areas and implement data-driven optimization strategies.
Provide regular performance reporting to both client and internal stakeholders.

Development & Communication
Support coaching and development of supervisors and team members.
Maintain clear communication with internal leadership and client s

📌 Key Account Manager (Barcelona)
🏢 Konecta
📍 Barcelona