Provide first-line support for SAP Business One users across purchasing, inventory, finance, production, and reporting

Troubleshoot SAP Business One issues by identifying root causes and understanding system configuration

Work with business users to understand processes, resolve issues, and recommend improvements

Manage and prioritize business system support requests based on business impact

Support BPA integrations, monitor failures, reprocess transactions, and elevate structural issues

Assist with EDI-related issues and coordinate with internal and external stakeholders

Support ERP upgrades, system implementations, testing, and continuous improvement initiatives

Assist with requirements gathering, documentation, and User Acceptance Testing (UAT)

Support Google Workspace administration, user provisioning, and access management

Troubleshoot macOS hardware and software issues and prepare devices for new hires

Support endpoint management through MDM platforms and maintain IT asset inventory

Report to the Director of Strategic Business Ops

Requirements





Must be based within a 1 hr drive to Barcelona

Hands-on experience supporting SAP Business One (required)

Strong understanding of SAP Business One functionality and system configuration

Strong analytical, troubleshooting, and root cause analysis skills

Experience supporting ERP systems and business processes

Exposure to BPA, EDI, or other business system integrations

Experience with Google Workspace and macOS environments (nice to have)

Advanced Excel/Google Sheets skills

SQL knowledge is a plus

Experience with ticketing systems such as Halo, Jira, or ServiceNow is preferred but not essential

Strong communication and problem-solving skills

3–6+ years of experience supporting ERP or business systems

Proven experience with SAP Business One

Bachelor's degree in Information Systems, IT, Computer Science, or a related field preferred

Fluency in English (written and spoken); Spanish is a plus

Must l

📌 Business Systems Analyst, SAPSupport (Madrid)
🏢 Jobtailor
📍 Madrid