Are you ready to be part of Amazon's most ambitious delivery expansion in Europe? We're scaling our same-day delivery network across the EU and we need the right people to help us run it successfully. As the network grows, protecting customer promise around the clock becomes critical. That's where you come in. As EU Speed Initiative Manager in Central Operations, you will own the operational improvements across the entire same-day delivery network. You will lead the team to identify and resolve operational exceptions before they impact customers, and act as the single point of accountability for new initiatives. You will manage and launch new initiatives, improve current operations, and work closely with site operators and cross-functional stakeholders to protect on-time delivery and customer experience performance. We're looking for individuals who can collaborate effectively with diverse teams, make informed decisions in ambiguous situations, and take ownership of outcomes. You'll be part of a team that is building the operational backbone for Amazon's next-generation delivery network,



partnering across EU markets every single shift.

Key job responsibilities
Business Reviews & Performance Management

Lead and facilitate daily, weekly, and monthly business reviews across the EU same-day delivery network, driving accountability and action on key performance metrics

Design and implement business review mechanisms that enable data-driven decision making and rapid issue resolution

Deep dive on performance trends, identify root causes of defects, and drive corrective action plans across the network

Create and maintain performance dashboards and reporting mechanisms that provide visibility into operational health

Process Design & Standard Work

Define and document standard operating procedures for shift handovers, ensuring seamless continuity of operations across time zones and shifts

Develop scalable standard work that enables consistent execution across multiple

📌 EU Speed Initiative Manager, EU AMZL (Madrid)
🏢 Amazon
📍 Madrid