Description
As a Customer Success Manager at Infor, you will support customers across France and other French-speaking regions, helping them achieve their business goals through successful adoption of Infor solutions.
Department
SaaS
Location
Barcelona
What You'll Do
Customer Success & Adoption
Manage a portfolio of French-speaking customers and develop strong customer relationships.
Lead customer onboarding and adoption activities to accelerate value realization.
Create and execute success plans aligned to customer goals and business priorities.
Provide proactive guidance and recommendations to support customer success.
Monitor customer health and engagement to identify risks and opportunities.
Relationship Management
Build and maintain relationships with key customer stakeholders.
Facilitate regular customer reviews and success discussions.
Collaborate with internal teams to coordinate customer support and issue resolution.
Act as a trusted advisor by understanding customer objectives and helping them achieve measurable outcomes.
Retention & Business Growth
Support renewal and retention activities through strong customer engagement and value delivery.
Identify opportunities to improve customer adoption and expand the use of Infor solutions.
Share customer feedback and insights to support continuous improvement initiatives.
Data & Insights
Use customer success platforms and reporting tools to monitor customer engagement and success metrics.
Maintain accurate customer records and account plans.
Leverage data to prioritize actions and improve customer outcomes.
What We're Looking For
Experience in Customer Success, Customer Experience, Account Management, Consulting, Professional Services, or another customer-facing role.
Proven ability to build relationships and manage multiple stakeholders.
Strong communication and presentation skills.
A collaborative and customer-centric approach.
Strong problem-solving and organizational capabilities.
📌 Customer Success Executive (Madrid)
🏢 Infor
📍 Madrid