About Kunak Kunak designs and manufactures advanced solutions for air quality monitoring, including gas and particle analysis systems. Our technology helps cities, industries, and environmental organizations measure, understand, and improve air quality.

With customers in over 80 countries, Kunak combines hardware, software, and data to deliver reliable, high-quality environmental insights that support better decision-making.

Role Mission Your mission is to

ensure customers achieve real value from Kunak solutions , driving product adoption, retention, and account growth.

You will act as a trusted advisor, helping customers use our technology effectively and

turn data into actionable insights .

Key Responsibilities

Onboarding & Activation:

Ensure a smooth start and fast time-to-value

Support setup, configuration, and initial training

Adoption & Value:

Monitor product usage and detect gaps

Guide customers on best practices and key features

Help customers interpret data and extract insights

Account Management:

Build strong relationships with key stakeholders

Identify risks and ensure high renewal rates

Growth:

Detect upsell and cross-sell opportunities

Collaborate with Sales to expand accounts

Training & Enablement:

Deliver training sessions

Improve documentation and onboarding materials

Customer Feedback:

Act as the voice of the customer internally

Identify improvements in product and processes

Collaboration: Work with Technical Office, Support,



Product, and Sales teams

What We Measure

Customer retention & churn

Product adoption and usage

Customer satisfaction (NPS / CSAT)

Expansion (upsell / cross-sell)

Profile

Degree in Engineering, Environmental Sciences, Chemistry, or similar

2-5+ years in Customer Success, Technical Account Management, or similar

Strong technical understanding (data, sensors, environmental monitoring...)

Ability to translate technical concepts into customer value

Excellent communication and analytical skills

Proactive, organized, and customer-focused mindset

Languages

Fluent English (spoken and written) is required

Additional languages are a plus

Nice to Have

Experience with SaaS or data platforms and their related CSM KPIs.

Experience in environmental or industrial sectors

What We’re Looking For (Important)

This role requires a

strong technical profile combined with a customer-oriented mindset

We value candidates who can understand complex systems and clearly explain them to customers

Previous experience in Customer Success is a plus, but the ability to learn, communicate, and drive customer value is essential

Why Join Kunak Join a fast-growing international company where you will play a key role in

driving customer success and maximizing the impact of environmental data .

This is a high-impact role with strong ownership and visibility across the company.

#J-18808-Ljbffr

📌 Customer Success Manager (Madrid)
🏢 Kunak Technologies
📍 Madrid