Tuum is a next-generation banking platform. We enable fintech and banks to
rapidly offer seamless and tailored financial services to their customers. Our
core banking platform is revolutionising the financial services industry. The
platform is API-based, consisting of adaptable and independent modules covering
all retail and business banking capabilities for quick and easy integration.

Launched in 2019, Tuum is headquartered in Tallinn and is backed by investors
including Citibank, BlackFin Capital Partners, Karma Ventures, Portage Ventures,
SpeedInvest, and CommerzVentures.

We are currently looking for a commercially focused Account Manager. You will be
responsible for the commercial management of Tuum’s strategic existing customers
after go-live. The role ensures continuity of the commercial relationship
throughout the customer lifecycle by managing renewals, commercial negotiations,
pricing discussions and expansion opportunities, while partnering closely with
Technical Customer Success Managers who are responsible for operational customer
success.





The role serves as the primary commercial counterpart for strategic accounts and
collaborates closely with Sales, Legal, Finance, Marketing, Customer Success and
Executive Leadership.

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Key responsibilities
Commercial Account Management

* Own commercial relationships for assigned strategic customers.

* Lead renewal planning and execution.

* Manage pricing discussions and commercial negotiations.

* Manage contract lifecycle (renewals, amendments) with Legal and Finance.

* Support commercial account planning.

* Identify and coordinate expansion opportunities; support renewal and
commercial discussions.

Executive Relationship Management

* Build trusted relationships with executive sponsors.

* Participate in executive business reviews.

* Understand customer business priorities and strategic objectives.

* Maintain executive engagement between major milestones.

Customer Success Collaboration

* Partner with

📌 Senior Strategic Account Manager (Barcelona)
🏢 Tuum
📍 Barcelona