SBS Swiss Business School Spain is an international business school offering BBA and MSc programs across its campuses in Barcelona and Madrid, part of a integral network headquartered in Switzerland. As we continue to grow, we are looking for a Campus & Operations Coordinator to join our Madrid team.

The Campus & Operations Coordinator is the operational backbone of the Madrid campus. This role ensures that everything works smoothly on a daily basis, connecting students, academic requirements, campus logistics and internal teams. This role is not strategic or academic decision-making, but execution excellence.

KEY RESPONSIBILITIES

Campus operations & student support

- Coordinate the day-to-day functioning of the campus: classrooms, schedules, resources and spaces ready and operational.
- Act as the main operational reference point on campus, supporting the Campus Director in executing events and academic sessions.
- Coordinate on-campus arrival logistics and support students with practical needs during their first weeks, working closely with the Student Experience Lead.

Academic readiness & documentation

- Own the collection, verification and upload of student documentation into the academic platforms required by headquarters, ensuring completeness before program start.
- Coordinate with Student Services and Academics to confirm academic readiness and compliance; track pending documents and follow up proactively.

Note: this role does not evaluate academic performance or grades, only completeness and correctness of documentation.

Quality & Standards

- Ensure student documentation and academic readiness meet the standards required across the international network.
- Support consistency between campus execution and headquarters academic requirements.
- Proactively flag any deviation from documented processes to safeguard institutional quality.

Events & campus life





- Execute academic, social and institutional events on campus, coordinating logistics for guest speakers, company visits and internal events.
- Support student clubs and student council activities, ensuring brand presence and campus standards in coordination with Marketing and Student Services.

CRM: classes & payment tracking

- Set up and maintain course/class records in the CRM for each academic offering, keeping faculty and student links accurate and up to date.
- Track and log campus-related payment and invoice status directly in the CRM, flagging discrepancies proactively.

Note: this role does not execute payments or make financial decisions: tracking, documentation and escalation only.

Cross-team coordination & process discipline

- Work closely with the Student Experience Lead, Admissions and Academics to ensure continuity across the student journey.
- Follow and maintain documented campus processes, keeping information updated and structured in the CRM.
- Flag operational risks or recurring issues to the Campus Director and contribute to continuous improvement of campus workflows.

WHAT SUCCESS LOOKS LIKE

- Students arrive fully prepared, with smooth, well-organized campus experiences.
- Campus operations run smoothly with minimal escalations.
- Events and academic sessions are executed on time and without friction.

TECH STACK

- CRM (HubSpot) – Student status, course/class records, payment and invoice tracking, coordination with Admissions & Student Services
- Academic platforms (HQ systems) – Document upload and verification
- Google Workspace – Communication and coordination

REPORTING & COLLABORATION

- Reports hierarchically to the Campus Director
- Works functionally with the Student Experience Lead and Academics
- Acts as the final operational checkpoint before students fully start academic life
- Ensures clarity, order and execution without creating bottlenecks

📌 Campus & Operations Coordinator (Madrid)
🏢 SBS Swiss Business School Madrid Campus
📍 Madrid