Company Description Work smart, have fun and make an impact!

EcoVadis is the leading provider of business sustainability ratings . Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis?

Be a part of the general sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution. Learn more about our team and culture onEcoVadis careers page .

We are looking for an (Associate) Account Manager to join our team. In this position, we are looking for an individual that can support customers throughout the DACH region. Fluency in English and German is required

Your primary responsibilities will include (but will not be limited to):

Account Management and Customer Success:

Manage a portfolio of up to 30 customers, ensuring they maximize the value they get from the EcoVadis solution and maintain a high level of satisfaction and engagement with the service and tools

Provide customers with clear visibility into the building blocks of their sustainable procurement programs throughout their lifecycle. Partner with them to help them adopt and integrate EcoVadis in appropriate processes and tools. Provide thought leadership and effectively communicate the EcoVadis vision for Sustainable Supply Management

Build advocacy among customers; Establish and maintain strong relationships with customer project managers, decision makers, and executive sponsors throughout the customer lifecycle

Develop a customer program plan and act as the main point of contact for your accounts, providing proactive and reactive project management support and resources

Develop and maintain Account Plans for all assigned customers

Liaise between customer and EcoVadis teams (sales, sustainability, operations) to solve customer challenges and find opportunities and solutions

Partner with the Sales team to secure contracts renewals and support upsell opportunities

Carefully monitor operations with your customers (forecast and delivery)



in order to guarantee operational KPIs are met

Other:

Contribute to Ecovadis continuous improvement process by providing feedback to the product management team on solution development needs

Lead and/or support a variety of Customer-focused projects

Teamwork, peer-coaching, and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere

Qualifications

5+ years successful customer management, account management, or consulting experience acquired in a fast paced environment

The ideal candidate has formal education in a related field (Supply chain, sustainability, business)

Knowledge of procurement systems and SaaS is an asset but not mandatory as long as the candidate has a quick understanding of complex management systems and tools and how they impact the workflow of the customer

Excellent communication skills (Both written and verbal) in German and English is a must.

Additional language fluency is considered an advantage (Polish).

Ability to summarize key findings in a presentable PowerPoint presentation

Excellent excel and data analytical skills

Computer literate (MS office, Google Suite, SalesForce or CRM, Project management tools…)

Interest to work in an international and multicultural environment

Self-driven, results oriented and team player

Ability to be agile in an ever changing environment

Thrives in a fast paced environment

Passionate about sustainability

Additional Information Location:

Barcelona - Hybrid (8 days a month from the office) Start date: ASAP

Full time contract

Support with all the necessary office and IT equipment

Wellness allowance for mental and physical wellbeing

Access to professional mental health support





Learning and development

Sustainability events and community involvement

Employee-led resource groups

Remote work from abroad policy

Meals and Transportation Vouchers (Coverflexcard)

Life & Accident Insurance + Private Health Insurance

Paid moving day (1/year)

Time off: 1 Community Service Day + 1 Personal Day

Summer Hours in July and August (36 hours per week)

Hybrid Monthly Allowance for electricity and Internet

Can the hiring process be adjusted to suit my needs? Yes. We want all candidates, including people with disabilities, people with long-term health conditions, and neurodiverse applicants, to feel confident demonstrating their potential. If you require adjustments, such as interview questions in advance, please inform the hiring team.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on characteristics such as color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. To reduce bias in hiring, applicants are encouraged to remove personal details such as photos, marital/parental status, religion, gender, postal code, university name/graduation date, past leave details, and nationality (instead, confirm eligibility to work in the job location).

Our recruitment processes do not include AI systems that make autonomous decisions impacting individuals’ rights without human oversight. Inputs and outputs of the system have been validated by humans and answers are based on algorithms that analyze previous data with which the system has been trained. We use SmartRecruiters as our applicant tracking system and to schedule interviews. Gemini is used to summarize notes from interviews and to refine job descriptions and social media messaging. AssessFirst is used to support talent assessment decisions.

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📌 (Associate) Account Manager - German Speaker (Madrid)
🏢 Ecovadis
📍 Madrid