As a Customer Onboarding Specialist, you'll be one of the first people our customers interact with after joining Amenitiz. You’ll play a key role in helping hoteliers and property owners start their journey with confidence, guiding them through our platform and making sure they see real value from day one.
This is a hands-on, customer-facing role where your work has a direct and visible impact on customer satisfaction and product adoption. You’ll be supported by a Team Lead and work closely with your team, using clear processes and tools while growing your skills in SaaS and customer experience.
Your mission
- Help new customers successfully launch with Amenitiz and feel confident using the platform from the very beginning.
- Train and support hoteliers in a practical and engaging way, helping them become autonomous users.
- Build strong relationships with your assigned customers and contribute directly to their satisfaction and retention.
- Be a reliable point of contact during onboarding, understanding customer needs and helping them find the right solutions.
- Collaborate closely with your Team Lead and teammates to deliver a smooth and consistent onboarding experience.
- Share customer feedback and ideas with the team to continuously improve how we onboard new clients.
About you
- You are a native Spanish speaker with outstanding communication skills in English and Italian.
- You have 1+ years of experience in a customer-facing role. Experience in the travel tech industry is a strong plus.
- You enjoy helping people, explaining things clearly, and making complex topics easy to understand.
- You are curious, proactive, and comfortable asking for support and feedback.
- You are empathetic, customer-oriented, and able to adapt your communication style to different people.
- You are organized, reliable, and motivated to learn and grow in a team environment.
- You are proficient in Excel; experience with tools such as Stripe, Notion, and Intercom or Zendesk is a plus.
Our offer
- Competitive OTE - base salary plus uncapped performance-based commission
- Stock options with a progressive vesting schedule
- Comprehensive health insurance
- On-demand salary access - no need to wait until the end of the month
- A structured career path with defined criteria at every level
- Adaptable benefits - save on meals, childcare, transportation, and training with our tailored remuneration options
- Any book, purchased for you, plus access to a shared team library
- An international team of 35+ nationalities based in one of Europe's leading tech hubs
📌 Customer Onboarding Specialist - Spanish & Italian Market (Barcelona)
🏢 Sin nombre
📍 Barcelona
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