IT Project Manager - Customer Support Digital & Data Transformation
Description -
HP's Enterprise Data and Analytics organization is looking for experienced Project Manager in the field of Customer Support Digital and Data Transformation having unique mastery and recognized authority in relevant subject matter knowledge, including technologies, theories and techniques. The successful candidate will provide innovative solutions and lead large, cross-functional projects that affect long-term goals and objectives as well as will exercise independent judgment, develop strategy and functional direction, and influence senior stakeholders across organizations.
Responsibilities:
Partners with Customer Support business and IT leaders to define and execute digital transformation and CS transformation programs aligned with business strategy and customer needs.
Leads large, complex, cross-functional IT programs spanning Customer Support, data, analytics, digital platforms and related technologies, with high business impact, risk and organizational complexity.
Owns the Digital CCC or/and Customer Support Delivery Data Product, driving its strategy, roadmap, governance, evolution and adoption in alignment with Customer Support business priorities and enterprise data standards.
Acts as a data SME for Contact Center or/and Customer Support Delivery capabilities, helping translate CS business requirements and operational needs into data, reporting, analytics and technology solutions.
Applies a deep understanding of remote CS operating models, customer support environments and the challenges of managing distributed support operations.
Leverages strong CS processes knowledge to identify opportunities to simplify, automate and improve Customer Support processes, customer experience and operational efficiency.
Partners with business and technology teams to define requirements, roadmaps, milestones, dependencies and delivery priorities for CS transformation initiatives.
Leads governance
📌 IT Project Manager (Barcelona)
🏢 HP
📍 Barcelona