Due to continued growth and market development, we are searching for a Senior Customer Service Representative to become an active team member in Spain.As a Senior Customer Service Representative at Viking EMEA, you will act as a vital commercial and operational link between our B2B customers, outside sales teams, and supply chain stakeholders. This role goes beyond reactive support; you will proactively manage accounts, drive quote conversion, identify cross-selling opportunities, and oversee order execution from initial quotation to final logistics delivery.Furthermore, you will have the following duties:The objectives of the role are:Commercial Growth: You will collaborate with outside sales to contribute to market share growth in smaller customer segments, drive cross-selling, and maximize margin performancePipeline Optimization: You will proactively manage quote follow-ups within our CRM (HubSpot) to improve overall conversion rates and close open businessCustomer Experience Excellence: You will serve as a seamless,



single-point interface to ensure doing business with Viking EMEA is smooth, efficient, and reliableEnd-to-End Ownership: You will oversee the customer journey from a technical inquiry and order booking to warehouse coordination and final invoicingCore Responsibilities:Account Management & Sales SupportAct as a bridge between customer and key stakeholders to enhance customer experienceBuild trust-based relationships with a designated portfolio of EMEA accountsCreate accurate commercial quotations, input data into HubSpot, and systematically execute follow-upsProvide first-level technical product support and capture competitive market intelligence to share with the broader sales teamIdentify complex customer scenarios and champion process improvements to enhance service deliveryOrder Management & Commercial GovernancePerform a comprehensive sales order, fulfilling customer’s needs and delivering excellenceValidate the technical and commercial accuracy

📌 Senior Customer Service Representative, Spain (Vitoria-Gasteiz)
🏢 Viking EMEA
📍 Vitoria-Gasteiz