We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles. We are currently looking for a Customer Complaints Specialist to join us at one of our facilities in Asturias (Spain).
As a Customer Complaints Specialist, you will manage the end-to-end handling of customer complaints across multiple channels (phone, email, internal tools). Your role will be to ensure timely resolution, identify root causes, and drive continuous improvement to enhance customer satisfaction and service quality.
You will report to the Service Complaints Team Supervisor.
Collaborate with Customer Service, Logistics, and cross-functional teams to resolve issues effectively
Support the reduction of complaint volumes through continuous improvement initiatives
Contribute to service performance reviews by preparing reports and tracking action plans
Support internal and external audits
Participate in improvement and quality projects across the organization
Bachelor’s degree; Fluent in English (written and spoken); German is an advantage
Proficiency in SAP, Salesforce, Excel, and PowerPoint
ADR, IMO or IATA certifications are a plus
Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse general footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and aut
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