Build a career powered by innovations that matter At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible. We create for our general customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing.
Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.
About Keonn
Keonn is a manufacturer of RFID hardware and software products for different sectors, like retail, healthcare, libraries, industry, and logistics. We provide RFID systems mainly for the retail and healthcare sectors, as well as RFID UHF components, like antennas, multiplexers, and readers for any industry.



Keonn’s team is comprised of experienced engineers and PhDs with deep knowledge in fields like radiofrequency, antennas, electronics, firmware, and cloud-based software. Keonn is now part of Novanta.
Job description
The Technical Support Specialist is responsible for delivering exceptional support to customers by handling inquiries, resolving issues, and providing product or service information. The main goal is to ensure a high level of customer satisfaction and contribute to customer retention and loyalty.
Main tasks
Respond to customer inquiries via phone, email, live chat in a timely and professional manner.
Troubleshoot customer issues and provide accurate, efficient solutions.
Solve incidents related to HW (mostly electronic devices) and SW.
Escalate complex cases to relevant departments when necessary.
Log and track support tickets, ensuring proper documentation of interactions.
Gather customer feedback and share insights to improve service

📌 Technical Support Specialist (Barcelona)
🏢 Novanta
📍 Barcelona