Are you searching for a new opportunity? We have an opening for a Customer Representative
You’ll probably know Hastings Direct as a digital insurance provider, but did you know we also have a growing unsecured lending business? We have a competitive product on market-leading systems offering customers guaranteed eligibility and real rates through price comparison websites (PCWs).
We have over four million customers but know there’s an even bigger opportunity out there and have ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.
Working Hours/ Shift Patterns: You will work 37.5 hours per week on a Monday to Friday 9:00 – 17:30 No weekends or bank holidays
Training: The main training period runs for the first 4-6 weeks and takes place face to face in the office.
Our approach to Hybrid Working: With hybrid working, you have more flexibility,



as you usually only have to visit our office once or twice a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.
Salary: The starting salary is £26,230 plus benefits. There will be opportunities for further salary progression with the right focus on personal development.
Location: Our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station.
Team Overview
As a Customer Representative in Lending, you will be responsible for answering queries from customers that have a loan from us, servicing midterm changes on their account and supporting them with settlements. You will also be supporting customers that are looking to take a loan with us, answering their queriesand ensuring we have all the correct information. You will be using multiple channels whilst striving to resolve cust

📌 Customer Service Representative (Capel)
🏢 Hastings Insurance Services
📍 Capel