We are currently looking for a DSS L1 (Desktop Support Services – Level 1) professional to join our team on an on-site support role.

Work Mode: On-SiteObtenga más información sobre las tareas generales relacionadas con esta posibilidad a continuación, así como sobre las habilidades requeridas.Employment Type: B2B/ Freelance ContractLocation: Barcelona, Spain

Job Responsibilities:Provide Level 1 desktop support for hardware, software, and network-related issuesTroubleshoot Windows OS, MS Office, Outlook, and standard business applicationsInstall, configure, and maintain desktops, laptops, and peripheral devicesSupport printers, scanners, and other end-user equipmentHandle password resets and basic Active Directory tasksConfigure email accounts and assist with VPN connectivityLog, track,



and update incidents in the ticketing systemEscalate complex technical issues to Level 2/Level 3 teamsEnsure timely resolution in line with SLA requirements

Required Skills & Experience:~1–3 years of experience in Desktop Support / IT Support~ Strong knowledge xqziphu of Windows 10/11 environment~ Basic understanding of networking concepts (IP, DNS, DHCP)~ Experience with Active Directory and user account management~ Good troubleshooting and problem-solving skills~ Strong communication and customer service skills~ Ability to work independently in an on-site environment

📌 IT Knowledge Engineer (Sallent)
🏢 Sharp Brains Solutions
📍 Sallent