ElevateCX is shifting gear from strategy into action across EUCAN & International. The programme's success now depends on execution excellence, with significant focus on activating local brand teams and evolving ways of working, alongside closer collaboration with integral teams to provide stronger above-market support to countries.
This Is What You Will Do
You will be the execution engine of ElevateCX at EUCAN & Int, reporting to the Commercial Excellence Lead, EUCAN & International. Your mandate has four pillars: activate and continuously support local brand teams to to create Cx journeys and engage customers differently; support the shaping of ElevateCX strategy while strengthening above market alignment; and embed agentic AI wherever it adds value — moving the region from AI-assisted to AI-orchestrated CX execution. You will design, deploy, and govern agentic AI solutions that automate and personalise customer engagement across owned channels, acting as the regional bridge between global AI capabilities and market-level execution.
You will operate as the connective tissue between global marketing, medical and IT, the ElevateCX programme, and local commercial and medical teams across EUCAN & International — turning strategic intent into adopted, measurable, compliant customer experience in a regulated pharmaceutical environment.
You Will Be Responsible For
Activating and Continuously Supporting Local Brand Teams to Engage Differently
Lead the change management that accelerates markets' adoption of ElevateCX and the delivery of differentiated customer experience with a data-first mindset. This is about embedding new ways of working so local brand teams actually adopt them — not just recognise them.
Design and drive the market activation following ElevateCX Action Plan aligned with the customer engagement strategy: structured change plans per market, champion networks, adoption milestones, and hands-on support that takes brand team
📌 Business Analyst (Barcelona)
🏢 Alexion Pharmaceuticals,Inc.
📍 Barcelona
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