Position

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Network Administrator – L1
Location:

BARCELONA, Spain
1 Year + Possible Extension

Job Summary
We are looking for an

L1 IT Support Engineer

with 1–3 years of experience to provide onsite technical support to end users. The engineer will be responsible for troubleshooting hardware, software, network, and user-related issues while ensuring timely resolution and excellent customer service.

Key Responsibilities
Provide

L1 onsite technical support

to end users.
Troubleshoot

Windows desktops, laptops, and peripherals .
Install, configure, and maintain desktop/laptop hardware and software.
Support

Windows 10/11, Microsoft 365, Outlook, Teams , and other business applications.
Troubleshoot basic

LAN, Wi-Fi, VPN, and network connectivity

issues.
Support printers, scanners, monitors, docking stations, and other IT peripherals.
Perform

user account, password, and access-related troubleshooting .
Assist with onboarding and offboarding activities, including device setup and collection.
Install operating systems, applications, security updates, and required drivers.
Maintain accurate

IT asset and inventory records .
Log, update,



and close incidents and service requests in the ticketing system.
Escalate complex issues to L2/L3 teams when required.
Provide support for meeting room, video conferencing, and basic AV equipment.
Follow ITIL processes and company support procedures.
Maintain good communication with users and provide regular updates on open issues.

Required Skills & Experience
1–3 years of experience

in IT/Desktop/Service Desk support.
Good knowledge of

Windows 10/11

troubleshooting.
Basic knowledge of

Microsoft 365, Outlook, Teams, and Active Directory .
Basic understanding of

TCP/IP, DNS, DHCP, LAN, and Wi-Fi .
Experience troubleshooting laptops, desktops, printers, and other peripherals.
Good knowledge of hardware and software troubleshooting.
Experience with ticketing tools such as

ServiceNow, Jira, or similar

is preferred.
Good communication and customer-facing skills.
Ability to work independently and manage multiple support requests. xcskxlj
English communication skills are required; local language proficiency is preferred.

Key Skills
L1 IT Support | Desktop Support | Windows 10/11 | Microsoft 365 | Active Directory | Outlook | Teams | Hardware Troubleshooting | Network Troubleshooting | LAN | Wi-Fi | VPN | Printers | Asset Management | ServiceNow | ITIL | Customer Support

📌 Network Engineer (Cequeliños)
🏢 Teceze
📍 Cequeliños