Spanish Customer Service Host – Online Gaming

Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción.
Cape Town | On-site | Full-time | Rotational 24/7 shifts

Are you a fluent Spanish speaker with customer service experience in the online gaming, sports betting or casino industry?

This is an exciting opportunity to join a fast-growing, international digital gaming business that combines innovative technology with market-leading customer experiences. Operating behind some of the world’s most recognised sports betting and iGaming brands, the company offers the scale and stability of a general organisation alongside the pace, energy and progression opportunities of a technology-led business.

You will join a high-performing, multicultural contact centre team in Cape Town, supporting Spanish-speaking customers across telephone, email and live chat.

As a Spanish Customer Service Host, you will:

Deliver outstanding customer service to Spanish-speaking customers via telephone, email and live chat
Process customer information accurately across internal systems and databases
Build positive customer relationships and identify appropriate opportunities to introduce additional products and services
Handle multiple customer conversations while maintaining accuracy and service quality
Complete all tasks assigned during your shift efficiently and within agreed timescales
Follow relevant gaming, compliance, security and responsible gambling procedures
Consistently meet performance, quality and schedule requirements
Support additional projects and responsibilities as the business continues to grow

Fluent or native-level Spanish,



with excellent written and verbal communication skills
Strong English communication skills
Previous customer service experience within online gaming, iGaming, sports betting or the online casino industry
A good understanding of player behaviour and the customer journey within an online gaming environment
Experience supporting customers through live chat, email and telephone
The resilience and adaptability required in a 24/7 customer service operation
Availability to work rotational shifts across a 24/7 schedule
Reliable transport to and from the Cape Town office

Please note that relevant online gaming, betting or casino industry experience is an essential requirement for this position.

An understanding of online casino products and player behaviour
Familiarity with gambling regulations, responsible gaming and compliance requirements
You will become part of an ambitious international business where technology, innovation and customer experience are at the heart of everything it does.

The company invests heavily in its people and offers a supportive, performance-driven environment where strong employees are recognised and encouraged to progress. You will receive ongoing training, regular feedback and genuine opportunities to develop your skills and build a long-term career within the global online gaming sector. xcskxlj

Regular performance feedback and development support
Medical Aid Subsidy
Retirement Annuity Subsidy

If you are a fluent Spanish speaker with relevant online gaming or betting experience and are ready to take the next step in your career, we would love to hear from you.
Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

📌 Spanish Customer Service Host - Online Gaming (Ceuta)
🏢 Office Collective
📍 Ceuta