IT Knowledge Engineer Sharp Brains Cequelinos, Arbo, arbo, pontevedra; paradanta (comarca); provincia de pontevedra; galicia, Spain

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Descripción del trabajo

We are currently looking for a DSS L1 (Desktop Support Services – Level 1) professional to join our team on an on-site support role.

Job Responsibilities

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- Provide Level 1 desktop support for hardware, software, and network-related issues

- Troubleshoot Windows OS, MS Office, Outlook, and standard business applications

- Install, configure, and maintain desktops, laptops, and peripheral devices

- Support printers, scanners, and other end‑user equipment

- Handle password resets and basic Active Directory tasks

- Configure email accounts and assist with VPN connectivity

- Log, track,



and update incidents in the ticketing system

- Escalate complex technical issues to Level 2/Level 3 teams

- Ensure timely resolution in line with SLA requirements

Required Skills & Experience

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- 1–3 years of experience in Desktop Support / IT Support

- Strong knowledge of Windows 10/11 environment

- Basic understanding of networking concepts (IP, DNS, DHCP)

- Experience xcskxlj with Active Directory and user account management

- Good troubleshooting and problem‑solving skills

- Strong communication and customer service skillsAbility to work independently in an on‑site environment

Additional Information

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- Work Mode: On‑Site

- Employment Type: B2B/ Freelance Contract

- Location: Madrid, Spain

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📌 It Knowledge Engineer (Arbo)
🏢 Sharp Brains
📍 Arbo