- LEADING CUSTOMER EXPERIENCE (CX) MANAGEMENT COMPANY IS LOOKING FOR 34 TELEPHONE CUSTOMER ADVISORS FOR THEIR OFFICES IN VALENCIA (SPAIN).
IF YOU ARE A SPEAKER OF FRENCH OR POLISH AND HAVE AT LEAST AN ENGLISH PROFICIENCY AT B2 LEVEL, THEY WOULD LOVE TO HEAR FROM YOU.
- JOB DESCRIPTION: - PROVIDE TELEPHONE SUPPORT TO CUSTOMERS USING CONNECTED VEHICLE SERVICES, ENSURING A CLEAR, EMPATHETIC AND EFFECTIVE EXPERIENCE.
- RESPONSIBILITIES: - HANDLE INBOUND CALLS AND, WHERE REQUIRED BY THE PROCESS, MAKE OUTBOUND CALLS TO CUSTOMERS.
- SUPPORT CUSTOMERS WITH THE ACTIVATION AND USE OF CONNECTED SERVICES.
- CARRY OUT FIRST-LINE TROUBLESHOOTING.
- CREATE, UPDATE AND CLOSE CASES IN THE CRM, DOCUMENTING EVERY CUSTOMER CONTACT, ACTION AND OUTCOME FULLY AND ACCURATELY.
- HANDLE COMPLAINTS AND CRITICAL SITUATIONS WITH ACTIVE LISTENING, COMPOSURE AND A SOLUTION-FOCUSED APPROACH.
- REQUIREMENTS: - AT LEAST ONE YEAR OF EXPERIENCE IN TELEPHONE CUSTOMER CARE, A CONTACT CENTRE, A HELP DESK OR FIRST-LINE TECHNICAL SUPPORT.




- FRENCH / POLISH SPEAKER AND AT LEAST AN ENGLISH PROFICIENCY AT B2 LEVEL.
- FAMILIARITY WITH CONTACT CENTRE KPIS SUCH AS QUALITY, FIRST CONTACT RESOLUTION (FCR), CUSTOMER SATISFACTION (CSAT), HANDLING TIMES AND SLA COMPLIANCE.
- UPPER SECONDARY SCHOOL DIPLOMA OR EQUIVALENT QUALIFICATION.
- WE OFFER: - TRAINING INCLUDED IN THE HIRING PACKAGE, 1-WEEK DURATION (TECHNICAL TRAINING).
- THE COMPANY OFFERS ADVICE AND CONTACTS WITH REAL ESTATE FIRMS REGARDING HOUSING PRICES.
- SALARY RANGE: ****** TO ******.
Datos de contacto: CÓDIGO DE OFERTA: ************ Si está inscrito en LABORA, tiene que dirigirse al portal Punt LABORA ().
Si reside fuera de la Comunidad Valenciana, puede postularse enviando su currículo al correo electrónico ****** especificando en el correo su número de DNI/NIE y el número de la oferta ******** como referencia.

📌 Teleoperadores (Valencia)
🏢 Generalitat Valenciana
📍 Valencia