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Job Description

Customer Engagement Delivery Lead

Summary

In this role, you will lead Hexagon Manufacturing Intelligence's Customer Engagement Applications Delivery function, managing a team of internal engineers, developers, configuration specialists and external partners responsible for delivering, enhancing and supporting business-critical commercial applications.

You will be accountable for the technical delivery, continuous improvement and operational support ("build and run") of Hexagon's Customer Engagement technology landscape, including Salesforce, SAP CPQ, ServiceMax, SAP Commerce Cloud (Hybris) and related enterprise integrations.

Working closely with Product Owners, Business Analysts and business stakeholders, you will translate business requirements into scalable technical solutions while ensuring high-quality delivery, application stability and continuous improvement.

This is a people leadership role requiring strong experience managing technical delivery teams across multiple enterprise platforms.

Job Responsibilities

Technical Delivery & Engineering Leadership

- Lead, coach and develop a high-performing team of developers, configuration specialists and technical leads responsible for Customer Engagement applications.
- Manage technical delivery across Salesforce, SAP CPQ, ServiceMax, SAP Commerce Cloud (Hybris) and related enterprise applications.
- Oversee the end-to-end delivery lifecycle from solution design through development, testing, deployment and production support.
- Ensure projects are delivered on time, within budget and to high quality standards.
- Promote engineering best practices, Agile delivery methodologies, DevOps principles and continuous improvement.

Application Delivery & Operations

Own the technical delivery and operational support of Customer Engagement applications, including:

- Salesforce CRM
- SAP CPQ
- ServiceMax
- SAP Commerce Cloud (Hybris)
- Customer Portals
- Enterprise integrations

Responsibilities include:

- Technical roadmap execution
- Application development and configuration
- Release planning and deployment
- Production support and incident management
- Performance optimisation
- Application lifecycle management
- Technical documentation
- Continuous platform improvement

Business Partnership
- Work closely with Product Owners and Business Analysts to understand business priorities and functional requirements.
- Translate business requirements into scalable technical solutions.
- Support end-to-end customer processes across lead-to-order, quoting, service and digital customer engagement.
- Collaborate with Enterprise Architecture, Infrastructure and Security teams to ensure solutions align with enterprise standards.





Vendor & Delivery Management
- Manage external development partners, implementation vendors and system integrators.
- Oversee delivery quality, SLAs and technical performance.
- Coordinate internal and external delivery teams across multiple concurrent initiatives.
- Report delivery progress, technical risks and resource planning to senior leadership.

Governance & Continuous Improvement
- Ensure effective governance across development and support activities.
- Drive structured release management, change management and production support.
- Champion Agile, DevOps and CI/CD practices.
- Support security, compliance and risk management initiatives.
- Foster a culture of technical excellence, collaboration and accountability.

Qualifications

- Bachelor's or Master's degree in Computer Science, Information Technology or a related discipline.

- Significant experience leading technical delivery teams within enterprise application environments.

- Proven experience delivering enterprise solutions on Salesforce or comparable CRM platforms.

- Strong experience managing technical teams responsible for application development, configuration and support.

- Experience with one or more of:
- Salesforce
- SAP CPQ
- ServiceMax
- SAP Commerce Cloud (Hybris)

- Experience delivering enterprise integrations and managing complex application landscapes.

- Strong stakeholder management skills with the ability to work closely with Product Owners, Business Analysts and business leaders.

- Experience with Agile delivery methodologies, DevOps practices and release management.

- Excellent leadership, communication and problem-solving skills.

Preferred Qualifications

- Experience managing hybrid teams of employees, contractors and external partners.
- Experience delivering customer-facing commercial applications in a global enterprise environment.
- Salesforce certifications (Administrator, Platform App Builder, Sales Cloud Consultant or equivalent).
- SAP CPQ, SAP Commerce Cloud or ServiceMax experience.
- ITIL certification.
- Agile certifications such as Scrum Master, SAFe, PMP or PRINCE2.
- Experience leading technical teams through large-scale business or IT transformation programmes.

Why Join Hexagon?

- Competitive remuneration package: fixed part + bonus paid 2 times a year in March and September. The bonus is calculated according to the company's performance.
- Stable employment conditions: permanent contract
- Ticket Restaurants (2420 euro net by year)
- Life insurance paid for by the company
- Possibility to apply at any time for private medical insurance with Adeslas
- Modern office in an attractive location in Barcelona (5 minutes walking from Sants Train Station)
- Friendly and international working environment with collaborative spirit. We have employees with +33 different nationalities in our Barcelona office!
- Access to an online platform reserved for our employees where you can benefit from discounts on more than 50 brands including fashion,



technology, travel, culture, etc.
- Remote work policy: the company provides 250 euro per year gross to manage internet and other expenses.
- Teleworking model: hybrid model with a lot of flexibility
- Versátil benefits in transport, education, kindergarten (Cobee)

Hexagon Manufacturing Intelligence does not accept unsolicited candidates, CVs, or resumes from agencies or third parties. All candidate profiles must be submitted through our SuccessFactors system and approved in advance by the Global Talent Acquisition team. Any CVs/resumes sent outside this process will be considered the property of Hexagon, and no placement fees will be paid.

Hexagon posts all official job opportunities on either careers-manufacturing.hexagon.com or careers.hexagon.com and communicates only from email addresses ending in @hexagon.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at [email protected].

Information at a Glance

Division: Business Area MI IT Services

Job Title: Customer Engagement Delivery Lead

Job Function: IT

Job Location (Short): Barcelona, B, ESP, 08290
Cobham, GBR, KT11 1HY

Workplace Type: Hybrid

Workplace Details: Barcelona

Req ID: 2996

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We put data to work to drive efficiency, productivity and quality across industrial, manufacturing, infrastructure, public safety and mobility applications. Our solutions enable customers to capture, analyze and leverage data from the physical world to create smarter, more connected and increasingly autonomous ecosystems that support a scalable and sustainable future. Hexagon’s Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data-driven decisions and improve performance across the product lifecycle.

© 2025 Hexagon AB and/or its subsidiaries. All rights reserved.

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📌 Customer Engagement Delivery Lead (Barcelona)
🏢 Hexagon Geosystems
📍 Barcelona