Employee Relations Case Manager – HR / Employee Relations

Location: Brussels, Belgium

Industry: Technology / E-commerce / Digital Services

Employment Type: Full-time

Work Arrangement: Hybrid – 3 days office / 2 days home

Compensation: €90/day

Languages: Fluent English + business-level French or Dutch

About the Role

An international digital commerce organisation is seeking an Employee Relations Case Manager to provide expert support on employee relations matters within a integral People Services environment.

The role focuses on managing employee relations cases, including performance management, disciplinary matters, workplace accommodations, dispute resolution, sickness and return-to-work processes, and internal investigations.

Initially focused on the Belgian employment environment, the position offers the opportunity to gain international exposure and progressively support additional countries.

Key Responsibilities

- Manage employee relations cases from initial enquiry through to resolution.
- Provide guidance on performance management, disciplinary and non-disciplinary actions, terminations and employment standards.
- Research and apply Belgian employment standards and labour legislation to ensure legal compliance.
- Conduct internal investigations, including whistleblowing and sensitive employee cases.
- Assess employee enquiries received through the People Services portal and other channels, escalating cases where appropriate.
- Maintain service-level agreements (SLAs) relating to responsiveness, case resolution and employee satisfaction.
- Ensure employee relations policies, procedures and guidance remain accurate, consistent and aligned with local requirements.




- Review and update People policies to reflect Belgian localisation and legislative requirements.
- Partner with Legal teams to validate complex cases and determine appropriate escalation.
- Collaborate with HR Business Partners to provide comprehensive employee support, managing Tier 2 matters and escalating Tier 3 cases where required.
- Coach and advise managers at different levels on employee relations processes, documentation and best practices.
- Support dispute resolution and mediation between employees and management.
- Build effective working relationships across People Services, HR, Legal and other business functions.
- Maintain accurate and consistent employee relations information within HR systems.
- Develop strong understanding of the business and the needs of supported departments.
- Work with relevant employee representation and social negotiation bodies where required.

Requirements

- Post-secondary qualification in Human Resources, Psychology or a related discipline.
- Previous HR experience, including at least 1 year of specialised Employee Relations experience.
- Experience managing internal workplace investigations.
- Experience developing or maintaining HR policies, procedures and Employee Relations guidance.
- Proven ability to advise and coach managers on employment-related actions.
- Strong understanding of employment standards and labour legislation.




- Experience researching and applying country-specific employment regulations.
- Strong case management, documentation and escalation skills.
- Experience working collaboratively with HR/People Services teams.
- Strong attention to detail and accuracy when working with HR systems and employee information.
- Experience working with Works Councils or employee representative bodies is advantageous.
- Strong communication, relationship-building and stakeholder-management skills.
- Fluent English plus business-level proficiency in French or Dutch.

Key Skills

Employee Relations | Employee Relations Case Management | HR Case Management | HR Advisory | Employee Investigations | Workplace Investigations | Performance Management | Disciplinary Procedures | Employment Law | Labour Law | HR Policies | HR Compliance | Conflict Resolution | Mediation | Manager Coaching | HR Business Partnering | People Services | Works Councils | Employee Relations Investigations | Case Escalation | HR Systems | Belgian Employment Law

What’s Offered

- Hybrid working: 3 days per week in the Brussels office and 2 days from home.
- €90/day compensation.
- Public transport fully reimbursed or mileage allowance for car/bicycle travel.
- Employer pension contribution.
- 20 vacation days plus 12 additional ADV days for a full-time contract.
- Monthly €90 meal allowance, capped at €9 per day.
- Access to an on-site gym for a small fee.
- Learning and development through internal training, online learning platforms and language courses.
- International and multicultural working environment.
- Employee communities and inclusion initiatives.
- Team events and social activities.

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