Join LIEBHERR, a global leader in engineering and manufacturing, as we advance our digital transformation journey. We are looking for a motivated Solution Architect - Microsoft Dynamics CRM (M/F/d) to play a key role in our newly established Digital Center in Madrid.

In this role, you will own and shape the global Microsoft Dynamics CRM template of Liebherr’s global S/4HANA template for our Sales and Service companies (“Mixed Sales Companies”).

You will drive the design of standardized, scalable, and customer-centric CRM solutions, promoting global harmonization, best practices, and a template-first approach across entities. You will be part of an international, cross-functional team that values innovation, methodology and long-term thinking, making a direct impact on how Liebherr engages with customers globally.

Creating passion: your responsibilities:
- Own the end-to-end Microsoft Dynamics CRM solution architecture within Liebherr’s general template, ensuring consistency, scalability and governance.




- Design and govern global template solutions across CRM capabilities such as: Lead-to-opportunity and opportunity-to-order processes, Account and contact management, Customer lifecycle management, Installed base and asset-related customer views, Case and complaint management, Sales pipeline and activity management.
- Translate complex business and statutory requirements from multiple countries and divisions into harmonized, standard CRM solutions minimizing custom development and ensuring a configuration-first approach.
- Lead and facilitate global design workshops with sales, customer services, and after-sales stakeholders.
- Design and govern the integration between Microsoft Dynamics CRM and SAP S/4HANA (SD, Service, Finance), Microsoft Dynamics Field Service, Installed base and asset data, and Marketing or digital platforms where relevant.
- Act as a trusted advisor to business stakeholders, providing expert guidance across all project phases: Design, realizati

📌 Solution Architect for Microsoft Dynamics CRM (Madrid)
🏢 Liebherr IT Shared Service Centre Ibérica
📍 Madrid