Description de l'entreprise
Company Description

Alpadia Language Schools by Kaplan International is a Swiss company with an international vision, devoted to excellence in teaching languages to enrich students' futures. Inspired by our multifaceted and multilingual country, we create an unparalleled student experience encouraging language development through immersion.

Present in Switzerland, France, Germany and England, we create a vibrant environment to foster connections, enhance experience and inspire imagination. Alpadia Language Schools offers all year-round courses for adults and summer camp junior programs. Each year, our schools welcome more than 6,000 students from all over the world.
Description du poste
We are currently looking for a Customer Care intern for the French and Belgian markets to join our Customer Care team during the high season.

Main Tasks and Responsibilities:
- Processing enrollments using our internal CRM system
- Supporting clients before, during, and after their stay
- Managing CPF files and specific requirements of the Belgian market




- Invoicing reservations and monitoring customer payments
- Collecting invoices from partner schools and validating payments
- Handling special requests and complaints before, during, and after the stay
- Ability to redirect to avoid customer changes and cancellations
- Providing personalized advice to each client, including detailed information on every stage of the language course, while meeting deadlines
- Staying up to date with local and international news to be informed of events in major tourist areas
- Having in-depth knowledge of ESL products and services
- Being adaptable depending on the season, deadlines, workload, and support needed for other customer service markets and ESL departments
- Supporting the department in achieving its objectives
- Assisting with special projects or various assigned administrative tasks
- Emergency phone duty during high season according to schedule

_ Organize a

📌 French Customer Care Intern (Barcelona)
🏢 ESL Education
📍 Barcelona