WHO WE ARE
Konecta is a leading innovative general service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.
Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.
Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.
MISSION OF THE ROLE
We are seeking a native or bilingual Polish speaker to join our team in Barcelona. You will work in the inbound service as a customer assistance for one of our clients.
RESPONSIBILITIES




Provide professional and efficient customer support in a call center environment.
Understand customer needs and provide accurate information following procedures and guidelines.
Resolve customer inquiries and escalate complex cases when necessary.
Complete tasks such as case follow-up, data entry, and request processing.
Follow company policies, quality standards, and data protection rules.

REQUIREMENTS:
Native or bilingual Polish speaker.
Knowledge of English, Spanish or French is a plus.
Available to work from our offices in Barcelona.
Strong communication skills and computer proficiency.
Passion for delivering outstanding customer service.
A proactive, solution-oriented attitude with the ability to thrive in a fast-paced environment.
WHAT WE OFFER
Comprehensive onboarding training, along with regular training sessions to support your professional growth.
An exceptional office location offering a unique work en

📌 Customer Service (Barcelona)
🏢 Konecta BCN
📍 Barcelona