Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.
Founded in 2015, Perk has grown into a integral company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. Join Perk as we scale the technical capabilities of our Spend Customer Care organization. This is a unique opportunity to lead the evolution of our Level 2 support function, helping build a highly technical team that works hand-in-hand with Engineering to solve complex customer problems and continuously improve how we support our product.
Reporting to the Head of Care for Spend, you'll lead our Technical Support Specialists while acting as the technical bridge between Customer Care and Engineering.



You'll be responsible for raising the technical maturity of the team, improving technical workflows and tooling, and enabling Customer Care to resolve increasingly complex issues independently.
This is a hands-on technical management role where you'll coach others, partner closely with Engineering, help shape the future of technical support at Perk, and improve the L2/L3 collaboration model.
Lead the technical evolution of Customer Care in one of Perk's fastest-growing product areas
Build a highly capable technical support team through coaching, mentoring, and technical leadership
Help shape how Customer Care leverages automation and AI to scale technical support
Lead L2 customer care: own the team responsible for the most complex, escalated customer issues that L1 support cannot resolve.
Manage hands-on technical support specialists: hire, coach, and grow a team of technically strong specialists; set expectations, review cas

📌 Technical Support- Manager with English (Barcelona)
🏢 Perk
📍 Barcelona