Operations Manager
EōS Fitness
EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. Our Operations Manager reports to the District Operations Manager and oversees the Service team, ensuring operational excellence throughout the gym. They greet and direct members, guests, and team members upon entry, serving as representatives of our gym's commitment to exceptional service. Key responsibilities include customer service, monitoring revenue goals, managing retail, member fee compliance, inspecting gym functionality and cleanliness, partnering with sales, fitness, facilities, and marketing teams to improve overall performance, and upholding brand standards.
Position PurposeLead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.
Hiring, training, scheduling,



and supervising staff members, including kids club, front desk, and janitorial staff.
Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
Ensure high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
Ensure compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
Partner with Sales, Fitness, Facilities and Marketing teams to improve overall gym performance and uphold brand standards.
Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
2‑3 years of operations management experience.
Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
3‑4 yea

📌 Manager - Operations Management (Madrid)
🏢 EōS Fitness
📍 Madrid