Third Party Claims – Credit Hire Advisor
Do you have fantastic people skills? Do you possess strong skills in both written and verbal communication? Can you deliver a great customer experience?
Working Hours/ Shift Patterns: You will work 37.5 hours per week, Monday to Friday 09:00 – 17:00.
Training: Our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station.
Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.
Salary: The starting salary is £28,800 plus benefits
Location: The core training lasts for the first 8 weeks of your role and is completed virtually.
At Hastings Direct, we have a simple ambition – to be the best and biggest digital insurance provider in the UK.
Our customer teams communicate with thousands of customers daily through various channels and delivering the high-quality insurance service they deserve.
Your role:
As a Credit Hire Claims Handler, you'll be responsible for managing a portfolio of credit hire claims. You'll take full ownership of the claim from first notification of the hire claim until it has been settled, whilst delivering the best financial outcome in line with our business strategy.
You'll need to accurately identify the correct liability status, indemnity position and manage and control hire spends through negotiation, investigation and provision of services.
What will you be doing?
- Managing a workload of hire/repair claims from notification through to settlement, including the provision of services and challenging the need for a vehicle where required
- Proactively managing the customer claims journey to protect their interests
- Making correct and timely liability and indemnit