AIS Quality & Service Improvement Specialist
Make a direct impact on National Aviation Safety
Full-time permanent opportunity based in Canberra, Brisbane or Melbourne
Summary We are now seeking a Quality & Service Improvement Specialist to join our AFPD & AIM (Airspace and Flight Path Design & Aeronautical Information Management) unit - a high‑performing, regulated operational environment dedicated to safety, accuracy and continuous improvement.
The Organisation Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue firefighting services at Australia’s busiest airports. Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. The Role & The Team As a Quality & Service Improvement Specialist,



you will play a vital role in ensuring Airservices continues to meet key ICAO, CASA and ISO regulatory requirements. You will help strengthen our quality management practices, support accreditation and certification activities, and contribute to the continuous improvement of systems, processes and operational outputs.
Support compliance with ISO QMS, CASR Parts 173 & 175, ICAO SARPs and related standards.
Maintain error reporting processes and training and competency checks to support quality assurance and continuous improvement.
Assist with testing, evaluating and implementing system upgrades, development changes and operational enhancements.
Help maintain Data Product Specifications and support data originators to meet regulatory requirements.
Deliver accurate and timely support to AFPD & AIM team members.
Contribute to system monitoring, issue tracking and liaison with vendors.
Perform

📌 Quality and Service Improvement Specialist (Cataluña)
🏢 Airservices Australia
📍 Cataluña