Creating a future worth living for future generations gets us out of bed every morning. Depending on the project, we are consultants, implementers, or both for sustainable, innovative and economical solutions for real estate, industry, energy and infrastructure. Our more than 6,000 employees at 63 locations worldwide support our customers in interdisciplinary teams. Our thinking is both visionary and realistic. We work independently and as part of a team. With passion and the latest technologies. We unite. Join us at Dreso and let’s create a world we want to live in.
We are looking for a First Level IT Support Technician to join our IT team in a fully remote role. The position provides first-line technical support to internal users across different countries and global regions, helping ensure smooth and efficient IT operations.
Due to the international scope of the role, working hours may include evening or night shifts, depending on the regions being supported.
Key Responsibilities
- Support users located in multiple countries and time zones.
- Diagnose and resolve basic hardware, software, and connectivity issues.
- Document incidents, requests, and resolutions accurately in the IT ticketing tool.
- Escalate complex or unresolved issues to second-level support teams.
- Support user onboarding and offboarding (accounts, permissions, basic setup).
- Follow IT procedures, standards, and security policies.
- Contribute to improving support processes and user experience.
Working Model & Schedule
- Fully remote position.
- Shift-based role, with flexibility to work evening or night shifts to support general regions.
- Shift planning will be organized in advance according to business needs.
Technical additions
- Password resets / account unlocks
- User and permission management
- Remote troubleshooting tools
- Identity / user management
Ticket handling
- SLAs / prioritization
- Ability to prioritize tickets based on urgency and impact
Knowledge
📌 First Level IT Support (Málaga)
🏢 Drees & Sommer Digital Services
📍 Málaga
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