Responsibilities
Provide frontline service to customers and route their calls to the appropriate department
Ensure agreed KPIs are met
Perform duties in a compliant manner in accordance with policies and procedures
Develop and maintain a working knowledge of our products
Requirements
Native level of German.
Ability to speak and write English fluently.
Minimum of 2 years customer services experience, preferably in a similar industry.
Excellent customer focus and the ability to work to tight deadlines.
IT literate Previous Salesforce.Com knowledge is an advantage.
Excellent time management & telephone etiquette.
Highly professional written and verbal communication skills.
Proactive can work with minimal supervision.
Benefits
Full-time (9.00h to 18.00h) and part-time (13.30h to 18.00h) positions, Monday to Friday




Permanent contract.
Salary for full-time: 20.555,97 gross/year
This is a Hybrid working model in Barcelona.
Referral Program: Bring a Friend and get a Referral fee (up to 2.000 depending on the language/project).
1 week of initial training.
A permanent presence of coaches who will facilitate your personal and professional development.
Employment with the worlds largest provider of contact center services.
Excellent work environment, great colleagues, social arrangements and personal development.
International business casual environment.
Competitive Benefits package
J-18808-Ljbffr

📌 Customer Service Agent (Madrid)
🏢 The lemon Consulting
📍 Madrid