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Shift Rotation: Candidates should be comfortable with an equal balance between morning and afternoon shifts
Your Responsibilities
As a Customer Service Agent, you will be responsible for providing professional and efficient support to customers while ensuring a positive customer experience.
Your main responsibilities will include:
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Handling customer requests and inquiries in a professional manner
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Communicating with customers in German
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Using Spanish at B2 level as required for the role
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Understanding customer needs and providing appropriate solutions
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Ensuring clear, accurate and professional communication throughout each interaction
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Following established customer service procedures and guidelines
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Contributing to a positive customer experience and high service quality
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Working effectively within a team and adapting to different shift schedules
Requirements
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Fluent German
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B2 level of Spanish
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Excellent verbal and written communication skills
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Customer-oriented mindset
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Strong interpersonal and problem-solving skills
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Ability to work effectively in a fast-paced customer service environment
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Flexibility to work both morning and afternoon shifts
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Availability to work on-site in Valencia
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Full-time availability
Training
Full training
📌 German & Spanish Speaking Customer Service Agents | Valencia
🏢 FH Collective Academy
📍 Valencia
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