Preply is expanding its AI-powered customer care capabilities and seeks an AI Agents Manager to own the customer-facing chatbots. You will lead a cross-functional team and craft strategies that elevate AI interactions and customer experience.
In this player-coach role, you will analyze AI performance, refine content, and coach the team through a new operating model, delivering measurable improvements across resolution, deflection, and satisfaction.
📌 AI Agents Leader: Elevating Customer Care (Madrid)
🏢 Preply
📍 Madrid