Location: Hybrid – 3 days per week at VHQ, Crawley
Hours: 37.5 per week, Monday to Friday
Contract Type: Permanent
Salary: Competitive
Closing Date : 10th September 2026
In a nutshell

At Virgin Atlantic, we believe in the extraordinary power of people to reshape what’s possible. With our bold ambition to become the most loved travel company, we’re redefining aviation through innovation, inclusivity, and a culture that puts people first. Individuality isn't just welcomed—it’s celebrated.

The Role
As a Digital Analyst, you’ll be at the heart of understanding how Virgin Atlantic’s digital channels perform and where they can be made even better for our customers. You’ll transform complex data into clear, actionable insight through dashboards, reporting suites, and analysis that give the business confidence in decision-making.
Reporting into the Product Manager for Digital Performance, you’ll be a key user of Adobe Customer Journey Analytics (CJA), helping to unlock its full potential across the organisation. Your work will shine a light on customer behaviour,



identify opportunities to improve journeys, and ensure that leaders across Digital, Ecommerce, and Marketing have the evidence they need to prioritise the right initiatives.
This is an exciting opportunity for someone early in their analytics career who wants to make a real impact. You’ll be hands-on with data every day, and your analysis will directly shape the digital experience of millions of customers
Day to day

• Build and maintain dashboards and reports that provide a trusted view of website and app performance.
• Ensure reporting is accurate, consistent, and delivered in a way that empowers stakeholders
• Analyse customer journeys to uncover issues, opportunities, and behaviours that impact performance.
• Share insights that highlight both quick wins and longer-term opportunities
• Leverage session replay and behavioural analytics tool to analyse customer journeys, identify friction points and provide rec

📌 Digital Analyst (Ses Coves)
🏢 Virgin Atlantic
📍 Ses Coves