Management Level
H
EQ Retirement Solutions is transforming the retirement and pensions markets with leading administration and technology solutions. With over 1200 employees globally, 189 years of knowledge and 11 million pension scheme members and policyholders, we are here to help people plan for a confident financial future by delivering innovative, reliable and customer-focused retirement services. Our teams are driven by a shared commitment to excellence, collaboration and making a real impact to the lives of our clients and customers.
Role Summary
EQ is seeking a Pensions Administrator to work within a new team responsible for delivering Bulk Purchase Annuity (BPA) services to its Clients and Customers. You should have a minimum of 1 years’ experience in the pensions industry, ideally in the area of Bulk Purchase Annuities and/or Defined Benefit Pension Scheme Administration.
Core Duties/Responsibilities
The successful candidate will be responsible for the following:
- Provide, both buy in and buy out, administration services to customers, working to agreed targets
- Putting the member experience at the heart of everything member transaction we lead upon
- Interpreting and applying Trustee membership movements to the insured population during buy in administration
- To complete / check casework and provide feedback
- Resolving customer enquiries (oral and written)
- Collating and escalating Trustee and client enquiries (oral and written)
- Drafting of non-standard correspondence in response to customer and client enquiries
- Collating and analysing data and produces routine reports
- Performing and issuing pension calculations including manual calculations
- Checking and reviewing Trustee’s pension calculation during buy in administration
- Carrying out projects and ad-hoc activities, as determined by your Team Leader
- The successful candidate will demonstrate the following experience skills and behaviours
- Build and maintain relationships with internal sta
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