Salary:£28,598 to £31,022

Working Arrangements:Part Time

Hours of Work:18.5 hours per week

Status of Employment:Permanent

At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.

Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs’ values are at the heart of all we do here - we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right.

We’re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence—demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.

The Income Officer role:




The Income Officer at Berneslai Homes will deliver a high-quality debit management and rent arrears recovery service in accordance with the organisations policies and procedures. The role is also to provide a responsive income management information and advisory service that is accurate and supportive to customer needs and aids the sustainment of tenancies.

Key duties and responsibilities of our Income Officer:
- To provide a responsive service to customers’ enquiries in relation to their rent account
- To provide non-judgemental, firm but fair advice to tenants to establish an understanding of the help and support that is available, what their responsibilities are and what is required for them to resolve their situation
- To understand customers’ financial situation and negotiate affordable arrears repayment agreements and take corrective action when agreements are not maintained
- To work proactively and in partnership with internal and e

📌 Income Officer (Llodio)
🏢 Berneslai Homes
📍 Llodio